Refund policy

Last updated 12 November 2026

We want you to love your prints. Because our products are digital, here is how refunds work.

Digital downloads

When you buy a download you ask us to give you access to the files straight away, so the usual 14-day cancellation right ends once the download is made available. If a file is faulty, won’t open or isn’t what was described, email us within 30 days and we’ll fix it, send a replacement or refund you.

Made-to-order prints

If we haven’t started personalising your order, we can cancel it for a full refund. Once it’s made, we’re happy to correct any mistake of ours, such as a misspelt name, free of charge. Please check the details you enter at checkout.

Personalised 3D cards

You can edit the wording of your card at any time from your manage page. If the card doesn’t work for the person you send it to, email us and we’ll help or refund you.

How to ask

Email [email protected] with your order number (it’s on your receipt from Polar). Refunds go back to the original payment method through Polar, usually within 5 to 10 working days.